Eleanor Lester, M.Sc., CMC
Eleanor is a Principal in Metanoia Inc. She has extensive
experience in facilitating organizational, team and personal development
within large complex environments and nonprofit and entrepreneurial
entities. She helps organizations diagnose cultural inhibitors to
growth, identify leverage points for sustained change, and define
and implement strategic initiatives to enhance performance. Specialties
include executive assessment and development coaching, leadership
team assessment and coaching, organizational vision, mission, and
core values development, communication and stakeholder commitment
facilitation and performance alignment and improvement.
Over
the last 15 years, Eleanor has worked most recently with KPMG in Canada
and independent of KPMG, has worked extensively in the US
and in Europe and Africa. Her engagements include cultural change
in an government agency; acquisition integration; change management
in ERP selection and implementation; strategy and process development
with a major automobile manufacturer; management team development
and process improvement with labs in major hospitals; team and organizational
learning and growth in high technology companies; and leadership assessment
and development in high technology and non-profits.
During the 1990's, Eleanor was a Vice- President with Digital Equipment
and held various executive Sales, Marketing and Consulting positions.
Significant achievements included revenue and profit growth; radical
strategy change to address high growth emerging markets; associated
organizational capability development and implementation of industry,
account and project strategies; and systems to track business growth
and profitability.
Eleanor believes in cultural change from the inside out. If employees
are engaged and excited about their work and their work is aligned
with corporate priorities, then customers will be satisfied. Employees
want to contribute to a worthwhile endeavor and want to feel valued
as people and as employees. Employees also want challenge and are
at their best when finding creative ways to solve problems. Critical
to this approach is facilitative and focused leadership at every level
within the company. And critical to sustainable cultural change is
a tangible ROI.
Achieving sustainable results requires top-down management commitment
to, and a capacity for, facilitative, focused leadership. Competent
project management of aligned short-term performance goals contributing
to the long-term focus is essential.
Eleanor is a Certified Management Consultant and a Certified Executive
Coach. She is currently enrolled in Walden University's
Ph.D. program in Applied Management and Decision Sciences with a specialty
in Organizational Change and Leadership. She holds a Master of Science
in Computing Science from University of Toronto, and has also studied
at City University, Washington, University of Alberta, Edmonton, and
INSEAD (International Management Education Program). She is qualified
to administer MLQ leadership assessments and EQ-I and MBTI, emotional
and personality development instruments
Associates
Jennifer
Holden, M.Ed., Ed.D, CEC
Jennifer Holden is a senior human resources and organizational development
consultant with extensive and varied public, private and not-for-profit
sector experience In addition to providing leadership to
most aspects of human resources and labour relations management, Jennifer
has led and shared the leadership of bargaining union-management collective
agreements within the public sector.
Jennifer's expertise and experience include coaching at the executive
and team level, social network analysis, corporate social responsibility,
action based learning, and employee engagement. In 2000, Jennifer
completed the degree of Doctor of Education at the University of British
Columbia with research culminating in a thesis describing the then
emerging area of corporate social responsibility and triple-bottom
line accounting. Prior to this, Jennifer completed a Master of Education
at Simon Fraser University. She has studied in the area of applied
behavioural sciences at the Leadership Institute of Seattle Bastyr
University and personnel management at the BC Institute of Technology.
Most recently, Jennifer has completed the Royal Roads University program
in Executive Coaching with the International Coach Federation (ICF)
designation of Certified Executive Coach
Dr. Holden has completed studies in the area of social network analysis
with Dr. Karen Stephenson and is licensed to use Netform, a
network analysis tool that enables the mapping and analysis of formal
and informal networks in organizations. Jennifer is also qualified
to facilitate "Corporate Circles, a model designed to reduce
and resolve toxic work environments via communication, conflict reduction
and coaching.
Chris
Dennis, MBA, CA(SA), CEC
Chris specializes in helping executives dig through confusion to
arrive at as simple a solution as appropriate. For the past twenty
years, Chris has coached executives and facilitated team building,
problem solving and organizational redesign with the goal of making
situations as simple as possible but not simpler. He has experience
in trade finance from lending decisions, being a sounding board for
growth strategies and company turnarounds.
An executive MBA reinforced Chris' strategic thinking and Appreciative
Inquiry and Cognitive-Edge training honed his facilitation competencies
He is a Certified Executive Coach through Royal Roads University,
an International Coaching Federation accredited training institution
and his keynote speaking is continually sharpened by active membership
of the Canadian Association of Public Speakers.
Bob Angel
Bob is President of the Gilford Group, CFO of TPSI and an international
consultant and pioneer in performance management and understanding
customers as individuals. He helps major organizations put innovative
strategies into practice, defining and implementing business requirements.
He specializes in service delivery strategies, performance measures,
scorecards, culture change management, process improvement, risk assessment,
and business cases.
In the 1990's, Bob collaborated with early customer strategy adopters.
At Digital Equipment Corporation he was Marketing Manager, then leader
of the Americas Financial Services consulting practice, helping to
create rapid sales support and dashboard application development.
He worked as a subject matter expert with NCR on call centers, and
in its Teradata Division as a thought-leader in analytical CRM, optimized
communication, and customer profitability measurement. Previously,
he was Chief Financial Officer of three international distribution
and consumer services organizations.
Bob is a speaker and a writer, publishing in the Ivey Business Journal,
Canadian Banker, CA Magazine, Canadian Marketing, Canadian Underwriter,
The Banker (UK), and Corporate Executive Board Council on Financial
Competition. He also teaches Strategic Market Planning in the Schulich
School of Business' MBA program.
Bob is a member of the Canadian Association of Management Consultants
and the Financial Executives Institute. He holds an MBA degree from
Suffolk University in Boston, Mass. and CA designations in both Canada
(CA) and England (FCA).
Regina Bowden
Regina M. Bowden, Ph.D. is President of Transformation and an educator
and international consultant with a diverse background including experience
in public and private sectors in education, universities, government,
retail sales / training, and the automotive industry. She has led
a consulting company focused on lowering cost and increasing productivity
through value improvement in product development in automotive firms,
collaborating across functions and countries in Europe, South America
and Australia. She has co-developed and implemented a two-way communication
and learning vision and a cultural diversity program in globalizing
a Purchasing division of a large automotive firm. She has also applied
system thinking tools in a fixed asset management program for a major
automotive manufacturer. Much of her work has integrated technology
with cultural change
Regina's interest lies in individual and organizational growth. She
blends theory with practical action as she works with companies who
desire organizational improvement and change. In addition to organizational
change contracts, she is also a one-on-one coach for Stress Management
and Executive development.
She holds a doctorate in Education from the University of Michigan,
Ann Arbor and has authored several articles and professional publications
including a strategic planning resource book for cities and municipalities
entitled, "Aligning For Strategic Change."
Hubert K. Rampersad
Dr. Hubert K. Rampersad, B.S., M.Sc., Ph.D. is an internationally
respected and recognized management thinker and consultant in the
field of Organizational Behavior and Business Management. Since 1987,
he has been guiding, personally coaching and training leading organizations
in the areas of his professional interest: organizational behavior,
strategic management, total quality management, organizational learning,
knowledge management, performance management, leadership, and organizational
transformation. His mission statement is: Sharing knowledge is my
joy, especially if, by doing this, my work can mean something in the
life of others. He is Chairman of the Board and President of TPS International
Inc. in California.
He received his formal education in The Netherlands earning a B.S.
in Mechanical
Engineering from Enschede Polytechnic Institute, an M.Sc. in Mechanical
Engineering from Delft University of Technology, and a Ph.D. in Management
from
Eindhoven University of Technology. Dr. Rampersad is author of several
books and many articles.
His book "Total Performance Scorecard" has been translated
in 20 languages. His related article, "The Links Between Individual
Learning, Collective Learning and Ethics", was awarded with "The
most outstanding paper for Training and Management Development Methods
in 2004" in the UK. His latest book "Personal Balanced Scorecard"
has already been translated in 8 languages. Total Performance ScorecardTM
and Personal Balanced ScorecardTM are worldwide registered trade marks.
He is a member of the Editorial Advisory Board of the Journal Training
and Management Development Methods (United Kingdom), member of the
Editorial Advisory Board of the Journal "Measuring Business Excellence"
(United Kingdom), member of the Editorial Advisory Board of the TQM
Magazine (United Kingdom), member of the Editorial Advisory Board
of the Journal of Knowledge Management Practice in Canada, and editorial
advisor to Singapore Management Review.