Eleanor is a Principal in Metanoia Inc. She has extensive experience in facilitating organizational, team and personal development within large complex environments and nonprofit and entrepreneurial entities. She helps organizations diagnose cultural inhibitors to growth, identify leverage points for sustained change, and define and implement strategic initiatives to enhance performance. Specialties include organizational vision, mission, and core values development, communication and stakeholder commitment, team and individual leadership development, performance alignment and improvement, and process reengineering.

Over the last 15 years, Eleanor has worked most recently with KPMG in Canada and the US and independent of KPMG, has worked extensively in the US and in Europe and Africa. Her engagements include cultural change in an government agency; acquisition integration; ERP selection and implementation; cultural growth and bottom line improvement with a major automobile manufacturer; management team development and process improvement with labs in major hospitals; team and organizational learning and growth in high technology companies; and leadership assessment and development in high technology and non-profits.

During the 1990's, Eleanor was a Vice- President with Digital Equipment and held various executive Sales, Marketing and Consulting positions. Significant achievements included revenue and profit growth; radical strategy change to address high growth emerging markets; associated organizational capability development and implementation of industry, account and project strategies; and systems to track business growth and profitability.

Eleanor believes in cultural change from the inside out. If employees are engaged and excited about their work and their work is aligned with corporate priorities, then customers will be satisfied. Employees want to contribute to a worthwhile endeavor and want to feel valued as people and as employees. Employees also want challenge and are at their best when finding creative ways to solve problems. Critical to this approach is facilitative and focused leadership at every level within the company. And critical to sustainable cultural change is a tangible ROI.

Achieving sustainable results requires top-down management commitment to, and a capacity for, facilitative, focused leadership. Competent project management of aligned short-term performance goals contributing to the long-term focus is essential.

Eleanor is a Certified Management Consultant.  Additionally, she is currently enrolled in Walden University's Ph.D. program in Applied Management and Decision Sciences with a specialty in Organizational Change and Leadership. She holds a Master of Science in Computing Science from University of Toronto, and has also studied at City University, Washington, University of Alberta, Edmonton, and INSEAD (International Management Education Program). She is certified to administer EQ-I and MBTI, emotional and personality development instruments

Associates

Bob Angel

Bob is President of the Gilford Group, CFO of TPSI and an international consultant and pioneer in performance management and understanding customers as individuals. He helps major organizations put innovative strategies into practice, defining and implementing business requirements. He specializes in service delivery strategies, performance measures, scorecards, culture change management, process improvement, risk assessment, and business cases.

In the 1990's, Bob collaborated with early customer strategy adopters. At Digital Equipment Corporation he was Marketing Manager, then leader of the Americas Financial Services consulting practice, helping to create rapid sales support and dashboard application development. He worked as a subject matter expert with NCR on call centers, and in its Teradata Division as a thought-leader in analytical CRM, optimized communication, and customer profitability measurement. Previously, he was Chief Financial Officer of three international distribution and consumer services organizations.

Bob is a speaker and a writer, publishing in the Ivey Business Journal, Canadian Banker, CA Magazine, Canadian Marketing, Canadian Underwriter, The Banker (UK), and Corporate Executive Board Council on Financial Competition. He also teaches Strategic Market Planning in the Schulich School of Business' MBA program.

Bob is a member of the Canadian Association of Management Consultants and the Financial Executives Institute. He holds an MBA degree from Suffolk University in Boston, Mass. and CA designations in both Canada (CA) and England (FCA).

Regina Bowden

Regina M. Bowden, Ph.D. is President of Transformation and an educator and international consultant with a diverse background including experience in public and private sectors in education, universities, government, retail sales / training, and the automotive industry. She has led a consulting company focused on lowering cost and increasing productivity through value improvement in product development in automotive firms, collaborating across functions and countries in Europe, South America and Australia. She has co-developed and implemented a two-way communication and learning vision and a cultural diversity program in globalizing a Purchasing division of a large automotive firm. She has also applied system thinking tools in a fixed asset management program for a major automotive manufacturer. Much of her work has integrated technology with cultural change.

Regina's interest lies in individual and organizational growth. She blends theory with practical action as she works with companies who desire organizational improvement and change. In addition to organizational change contracts, she is also a one-on-one coach for Stress Management and Executive development.

She holds a doctorate in Education from the University of Michigan, Ann Arbor and has authored several articles and professional publications including a strategic planning resource book for cities and municipalities entitled, "Aligning For Strategic Change."

Hubert Rampersad

Dr. Hubert K. Rampersad, B.S., M.Sc., Ph.D. is an internationally respected and recognized management thinker and consultant in the field of Organizational Behavior and Business Management. Since 1987, he has been guiding, personally coaching and training leading organizations in the areas of his professional interest: organizational behavior, strategic management, total quality management, organizational learning, knowledge management, performance management, leadership, and organizational transformation. His mission statement is: Sharing knowledge is my joy, especially if, by doing this, my work can mean something in the life of others. He is Chairman of the Board and President of TPS International Inc. in California.

He received his formal education in The Netherlands earning a B.S. in Mechanical
Engineering from Enschede Polytechnic Institute, an M.Sc. in Mechanical
Engineering from Delft University of Technology, and a Ph.D. in Management from
Eindhoven University of Technology. Dr. Rampersad is author of several books and many articles.

His book "Total Performance Scorecard" has been translated in 20 languages. His related article, "The Links Between Individual Learning, Collective Learning and Ethics", was awarded with "The most outstanding paper for Training and Management Development Methods in 2004" in the UK. His latest book "Personal Balanced Scorecard" has already been translated in 8 languages. Total Performance ScorecardTM and Personal Balanced ScorecardTM are worldwide registered trade marks.

He is a member of the Editorial Advisory Board of the Journal Training and Management Development Methods (United Kingdom), member of the Editorial Advisory Board of the Journal "Measuring Business Excellence" (United Kingdom), member of the Editorial Advisory Board of the TQM Magazine (United Kingdom), member of the Editorial Advisory Board of the Journal of Knowledge Management Practice in Canada, and editorial advisor to Singapore Management Review.

Derrek S. Lennox

Derrek has built a reputation as a strategy and operations business and management consultant. He began his career with a large consulting firm and expanded it through several smaller boutique firms before establishing Derrek S. Lennox Consulting Services. Derrek's background has been versatile, with projects ranging from ERP and Call Centre Projects with large corporate clients - to multinational multi-client strategy research projects - to strategy and organizational design projects with entrepreneurial firms.

Throughout his career, Derrek has encouraged and nurtured client success by paying close attention to the communication linkages between groups of individuals and developing mechanisms to create alignment. He specializes in business planning, organizational design, performance measures, scorecards, culture change management, process improvement, and policy development.

Earlier in his career he assisted in the development of several venture funds for one of Canada's top financial institutions. Three of the funds are still operating having made their target returns. Shortly thereafter, he co-developed several consulting methodologies currently in use by several larger and mid-sized business services firms. He has recently held acting V.P. Operations and Corporate Development roles for several client companies.

Derrek believes strongly that business strategies should be focused on delivering value to the customer and not just on how organizations can benefit from a given market condition. To do this effectively, efficiently, and profitably, the organizations' and employees' goals must be aligned and has joined TPS Canada to assist client companies in this capacity. He has been published in several journals as well as in Business 2.0 for his commentary on business models with a customer focus.

Derrek holds an MBA degree from Schulich school of Business at York University (Silver Medal Recipient), and a Bachelor of Applied Science in Mechanical Engineering from the University of Waterloo. He is a licenced Professional Engineer (Ontario).