Eleanor Lester, M.Sc., CMC

Eleanor is a Principal in Metanoia Inc. She has extensive experience in facilitating organizational, team and personal development within large complex environments and nonprofit and entrepreneurial entities. She helps organizations diagnose cultural inhibitors to growth, identify leverage points for sustained change, and define and implement strategic initiatives to enhance performance. Specialties include executive assessment and development coaching, leadership team assessment and coaching, organizational vision, mission, and core values development, communication and stakeholder commitment facilitation and performance alignment and improvement.

Eleanor LesterOver the last 15 years, Eleanor has worked most recently with KPMG in Canada and independent of KPMG, has worked extensively in the US and in Europe and Africa. Her engagements include cultural change in an government agency; acquisition integration; change management in ERP selection and implementation; strategy and process development with a major automobile manufacturer; management team development and process improvement with labs in major hospitals; team and organizational learning and growth in high technology companies; and leadership assessment and development in high technology and non-profits.

During the 1990's, Eleanor was a Vice- President with Digital Equipment and held various executive Sales, Marketing and Consulting positions. Significant achievements included revenue and profit growth; radical strategy change to address high growth emerging markets; associated organizational capability development and implementation of industry, account and project strategies; and systems to track business growth and profitability.

Eleanor believes in cultural change from the inside out. If employees are engaged and excited about their work and their work is aligned with corporate priorities, then customers will be satisfied. Employees want to contribute to a worthwhile endeavor and want to feel valued as people and as employees. Employees also want challenge and are at their best when finding creative ways to solve problems. Critical to this approach is facilitative and focused leadership at every level within the company. And critical to sustainable cultural change is a tangible ROI.

Achieving sustainable results requires top-down management commitment to, and a capacity for, facilitative, focused leadership. Competent project management of aligned short-term performance goals contributing to the long-term focus is essential.

Eleanor is a Certified Management Consultant and a Certified Executive Coach.  She is currently enrolled in Walden University's Ph.D. program in Applied Management and Decision Sciences with a specialty in Organizational Change and Leadership. She holds a Master of Science in Computing Science from University of Toronto, and has also studied at City University, Washington, University of Alberta, Edmonton, and INSEAD (International Management Education Program). She is qualified to administer MLQ leadership assessments and EQ-I and MBTI, emotional and personality development instruments

Associates

Jennifer Holden, M.Ed., Ed.D, CEC

Jennifer Holden is a senior human resources and organizational development consultant with extensive and varied public, private and not-for-profit sector experience  In addition to providing leadership to most aspects of human resources and labour relations management, Jennifer has led and shared the leadership of bargaining union-management collective agreements within the public sector.

Jennifer's expertise and experience include coaching at the executive and team level, social network analysis, corporate social responsibility, action based learning, and employee engagement. In 2000, Jennifer completed the degree of Doctor of Education at the University of British Columbia with research culminating in a thesis describing the then emerging area of corporate social responsibility and triple-bottom line accounting. Prior to this, Jennifer completed a Master of Education at Simon Fraser University. She has studied in the area of applied behavioural sciences at the Leadership Institute of Seattle Bastyr University and personnel management at the BC Institute of Technology. Most recently, Jennifer has completed the Royal Roads University program in Executive Coaching with the International Coach Federation (ICF) designation of Certified Executive Coach

Dr. Holden has completed studies in the area of social network analysis with Dr. Karen Stephenson and is licensed to use Netform™, a network analysis tool that enables the mapping and analysis of formal and informal networks in organizations. Jennifer is also qualified to facilitate "Corporate Circles™, a model designed to reduce and resolve toxic work environments via communication, conflict reduction and coaching.

Chris Dennis, MBA, CA(SA), CEC

Chris specializes in helping executives dig through confusion to arrive at as simple a solution as appropriate. For the past twenty years, Chris has coached executives and facilitated team building, problem solving and organizational redesign with the goal of making situations as simple as possible but not simpler. He has experience in trade finance from lending decisions, being a sounding board for growth strategies and company turnarounds.

An executive MBA reinforced Chris' strategic thinking and Appreciative Inquiry and Cognitive-Edge training honed his facilitation competencies He is a Certified Executive Coach through Royal Roads University, an International Coaching Federation accredited training institution and his keynote speaking is continually sharpened by active membership of the Canadian Association of Public Speakers.

 

Bob Angel

Bob is President of the Gilford Group, CFO of TPSI and an international consultant and pioneer in performance management and understanding customers as individuals. He helps major organizations put innovative strategies into practice, defining and implementing business requirements. He specializes in service delivery strategies, performance measures, scorecards, culture change management, process improvement, risk assessment, and business cases.

In the 1990's, Bob collaborated with early customer strategy adopters. At Digital Equipment Corporation he was Marketing Manager, then leader of the Americas Financial Services consulting practice, helping to create rapid sales support and dashboard application development. He worked as a subject matter expert with NCR on call centers, and in its Teradata Division as a thought-leader in analytical CRM, optimized communication, and customer profitability measurement. Previously, he was Chief Financial Officer of three international distribution and consumer services organizations.

Bob is a speaker and a writer, publishing in the Ivey Business Journal, Canadian Banker, CA Magazine, Canadian Marketing, Canadian Underwriter, The Banker (UK), and Corporate Executive Board Council on Financial Competition. He also teaches Strategic Market Planning in the Schulich School of Business' MBA program.

Bob is a member of the Canadian Association of Management Consultants and the Financial Executives Institute. He holds an MBA degree from Suffolk University in Boston, Mass. and CA designations in both Canada (CA) and England (FCA).

Regina Bowden

Regina M. Bowden, Ph.D. is President of Transformation and an educator and international consultant with a diverse background including experience in public and private sectors in education, universities, government, retail sales / training, and the automotive industry. She has led a consulting company focused on lowering cost and increasing productivity through value improvement in product development in automotive firms, collaborating across functions and countries in Europe, South America and Australia. She has co-developed and implemented a two-way communication and learning vision and a cultural diversity program in globalizing a Purchasing division of a large automotive firm. She has also applied system thinking tools in a fixed asset management program for a major automotive manufacturer. Much of her work has integrated technology with cultural change

Regina's interest lies in individual and organizational growth. She blends theory with practical action as she works with companies who desire organizational improvement and change. In addition to organizational change contracts, she is also a one-on-one coach for Stress Management and Executive development.

She holds a doctorate in Education from the University of Michigan, Ann Arbor and has authored several articles and professional publications including a strategic planning resource book for cities and municipalities entitled, "Aligning For Strategic Change."

Hubert K. Rampersad

Dr. Hubert K. Rampersad, B.S., M.Sc., Ph.D. is an internationally respected and recognized management thinker and consultant in the field of Organizational Behavior and Business Management. Since 1987, he has been guiding, personally coaching and training leading organizations in the areas of his professional interest: organizational behavior, strategic management, total quality management, organizational learning, knowledge management, performance management, leadership, and organizational transformation. His mission statement is: Sharing knowledge is my joy, especially if, by doing this, my work can mean something in the life of others. He is Chairman of the Board and President of TPS International Inc. in California.

He received his formal education in The Netherlands earning a B.S. in Mechanical
Engineering from Enschede Polytechnic Institute, an M.Sc. in Mechanical
Engineering from Delft University of Technology, and a Ph.D. in Management from
Eindhoven University of Technology. Dr. Rampersad is author of several books and many articles.

His book "Total Performance Scorecard" has been translated in 20 languages. His related article, "The Links Between Individual Learning, Collective Learning and Ethics", was awarded with "The most outstanding paper for Training and Management Development Methods in 2004" in the UK. His latest book "Personal Balanced Scorecard" has already been translated in 8 languages. Total Performance ScorecardTM and Personal Balanced ScorecardTM are worldwide registered trade marks.

He is a member of the Editorial Advisory Board of the Journal Training and Management Development Methods (United Kingdom), member of the Editorial Advisory Board of the Journal "Measuring Business Excellence" (United Kingdom), member of the Editorial Advisory Board of the TQM Magazine (United Kingdom), member of the Editorial Advisory Board of the Journal of Knowledge Management Practice in Canada, and editorial advisor to Singapore Management Review.